Plans and limits

Spelo has four plan tiers.

Plan	Price	Minutes / mo	Sites	Overage	Branded orb	DB adapters	Analytics	Priority support
Free	$0	100	1	Hard cap	Yes	—	—	—
Starter	$29 / mo	500	3	$0.08 / min	No	Yes	Yes	—
Pro	$99 / mo	2,000	10	$0.06 / min	No	Yes	Yes	Yes
Enterprise	Custom	Unlimited	Unlimited	$0 marginal	No	Yes	Yes	Yes + SSO

Prices are in USD. All plans billed monthly via Stripe, cancel any time.

What counts as a “minute”

Session duration from click-orb to end-of-session, rounded up to the nearest second.
Minutes are measured from the WebRTC session open/close events, not from audio bytes.
Idle seconds (user paused, no one talking) count — the connection is still open.
Sub-5-second sessions are discarded (they’re usually test taps).

Minutes cap behavior

Free plan — hard cap at 100 min. Subsequent clicks show the privacy notice but the orb won’t connect. Upgrade or wait for the next billing cycle.
Starter, Pro — soft cap. Sessions continue; overage minutes charged at the plan’s overage rate (see table).
Enterprise — bundled or zero-marginal depending on contract.

Sites cap

Each plan limits how many sites you can have in your workspace. Archiving a site frees up a slot; archived sites are read-only and don’t consume minutes.

Branded orb

On the Free plan, a small “Powered by Spelo” badge appears on the orb’s hover state and in the first-session privacy notice.

Paid plans remove both.

Database adapters

The Free plan can use the DOM scraping mode only (the AI reads the visible page text). To connect a real database (Postgres / MySQL / Shopify / etc.), upgrade to Starter.

Webhook adapters count as “database adapters” for this purpose.

Analytics

Free plan shows a simple “sessions this month” counter. Paid plans unlock:

Per-session breakdowns
Top function calls
Query log
Export to webhook
SSE event stream

See Analytics endpoint.

Priority support

Free, Starter — email support, 48h response
Pro — email support, 8h response; Slack shared channel on request
Enterprise — dedicated Slack channel, 1h response, phone + video

Upgrading / downgrading

Dashboard → Billing → Change plan.

Upgrade — takes effect immediately. You’re prorated for the remaining period.
Downgrade — takes effect at the end of the current billing period. Your minutes from the higher plan roll over through the period end.

Cancelation

Free — just stop using it. No account cleanup required.
Paid — cancel in the dashboard → access continues through end of current billing cycle → card isn’t charged again.
Data retention after cancel — 90 days. After 90 days of inactivity, sites and transcripts are permanently deleted. Reactivating within 90 days restores everything.

Custom plans

For high-volume use (>20,000 min/mo), call centers, or regulated industries (HIPAA, PCI-DSS), contact sales@spelo.ai. We offer:

Reserved capacity with committed discounts
Dedicated inference regions
SSO (SAML, OIDC)
BAA for HIPAA
Audit log export
On-premise deployment (select accounts)

Changing payment method

Dashboard → Billing → Payment method. Managed via Stripe — same UX as Stripe Elements you’ve used elsewhere. No card details ever touch our servers.

Tax

Stripe Tax applies local VAT / GST / sales tax automatically based on your billing address. EU customers can provide a VAT ID to exempt.

Invoices

Auto-emailed and available in the dashboard. CSV and PDF export. Netsuite / QuickBooks integration via webhook → billing.invoice.paid.